Q&A: How do I deal with a chargeback?

Notes from Chris

Episode 1406

Oh no! Our listener received a chargeback from the payment processor she uses to accept credit cards. Is there anything she can do about it?

Should you ever find yourself in this situation, I’ll have a detailed response with some clear action steps you can follow.

Just remember: it’s important to talk about things like this, but remember that most customers will be happy. Also, you can’t serve a ton of people without someone being unhappy. Focus on the law of averages in this situation.

"Hi Chris, this is Jessica from Salt Lake and I’ve been listening to the show for a couple of years. I’ve really enjoyed this year’s new format and hope you continue that. In The Money Tree, Jake gets a chargeback on his student loan consultation service, and the bank isn’t helpful. He’s only able to solve the problem by tracking down the person who complained to the bank and dealing with them directly.

Well, I got my first chargeback this week, and I’m frustrated. A customer bought a set of vintage china from me on eBay. Nearly a month after it arrived, they filed a chargeback with their credit card company. I’ve already left a positive review for this person, so I feel like I have no leverage. I’ve emailed them three times to see what the problem was, but they won’t respond. What should I do? "

Listen to today's episode to learn more...

 

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Inspiration is good; inspiration combined with action is better. Now get back to work!

Yours in the revolution,