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What It's About
Today's caller wants to get paid to teach others how to complain.
Notes from Chris
Episode 1626
When something goes wrong and you have a negative experience with a big company, what do you do—do you remain silent, or do you speak up? If you do speak up, what’s your approach? One key of successful complaining (i.e. getting a positive response) is to focus on the issue without getting overly emotional and to identify a remedy. That’s something I’ve learned over the years, especially with travel situations. But today’s caller might be a better complainer than me! This listener is really good at speaking up and getting what he deserves whenever something goes wrong. This is Side Hustle School, so is there a way he can turn this skill into a service?"United Airlines canceled a flight I was on, then tried to rebook me on an itinerary that would have required a 4am trip to the airport and an extra connection. I escalated the complaint, and after talking to a manager, I got it down to one connection at a reasonable time and a voucher for $200. If I hadn't spoken up, I would have been out of luck! It wasn't that hard, but lots of people don't know what to say or how to be what I call "politely assertive." I'd like to brand myself as "The Complaint Coach" and help people get what they deserve from large companies, especially when something goes wrong. Do you have any tips or advice?"Listen to today's episode to learn more...
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