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What It's About
Today's listener wants to know what to do when a payment processor refunds their customer.
Notes from Chris
Episode 1848
Well, this is frustrating—one of our listeners has a tour guide business, and recently encountered a negative situation. Unfortunately, it’s a somewhat common negative situation, or at least it isn’t rare in the world of small business. I’m talking about a chargeback, where you’ve sold a product and been paid, but a few weeks or few months later, you get a notice from the bank that they have taken back the money. Is that fair? Well, if you’re running a fraudulent business or pyramid scheme, probably. But assuming you’re running a perfectly legitimate business and had fulfilled your end of the bargain, it’s not fair at all! Still, what do you do and how should our listener handle this frustrating situation?"I've been selling unofficial Disneyland tours, where I tell the secrets of Disney that are lesser known or that (in some cases) the company doesn't want visitors to know about. After I was featured in a local alt weekly newspaper, I'm now getting several new clients a week. I love doing the tours, but I recently had a problem. One of my customers requested a chargeback through their credit card company! I never heard any complaints from them, and as far as I know, they were satisfied. But Square, my payment processor, already refunded the payment and the money is gone from my account. This feels unfair. How can I appeal? And why would someone do this in the first place?"Listen to today's episode to learn more...
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- Anchors Aweigh! Graphic Designer Leads Guided Sailing Tours: A graphic designer packs his bags to see the world, then stumbles into a new line of work leading guided sailing tours.
